The Ultimate Guide to Receive Your Shipment from American Retail Supply!

No doubt, the most common questions that are being asked by the customers are related to shipping and delivery. How much time will it take to deliver? Will it arrive on time? What does my shipment look like? Is it large? Will they bring it inside? What if my shipment is damaged? Can I return Textured Slatwall, it if I don’t like it? Well, there are so many questions that every customer asks. This blog will help you in getting short answers to your questions related to when you order something from American Retail Supply.

How much time will it take to deliver?

American Retail Supply attempts to ship orders in the most economical way. Most of the orders are shipped within 24 hours via FedEx. Stock orders received by 3:00 PM will almost always ship the same day. If the product is in stock, you should expect to get the product when you are told. What’s more? If you require some special shipping methods, we are happy to help you. Many times, items are dispatched from all over the country depending on your location. Many items are shipped freight on board (FOB) from one of our distribution centers in Washington, or CO unless noted.

What does my shipment look like? Is it large?

Because of their weight and size, Textured Slatwall panels are transported by common carrier freight. They’re just too large & heavy for FedEx to transport. Your panels are packed and banded to a shipping pallet. Thus, they are almost always going to be larger than a normal shipment.

Will they bring it inside?

No. It is the duty of the receiver to unload, inspect and sign for the shipments. This is achieved by unloading each piece of your shipment. This will give you an opportunity to examine the shipment thoroughly for damages. Parcel deliveries from FedEx will be delivered in the manner that is required for your area.

What if my shipment is damaged?

At the time of delivery, carefully check your shipment for damage. Though it is rare, there is a possibility that you may observe damage. In case you do, take photos and mention the damage on the delivery receipt before signing the acceptance. This will accelerate the process of replacement of damaged items. If the complete shipment is unusable due to extensive damage, refuse the entire shipment. Please call us at 800-426-5708 and let us know right away so we can immediately get to work on making it right for you and so that the replacement process can be initiated.

Can my shipment be guaranteed to deliver on a certain day or same day?

Yes. Any order received by 3:00 PM will almost always ship the same day. If the product in stock, you should expect to get the product within an estimated time by us.

After the processing of my order, can I change the address of my shipment?

No. Depending upon the size, weight and destination of your order, all orders are quoted in advance. Shipments cannot be given to a different address.

Can I return Textured Slatwall, it if I don’t like it?

Yes you can, but please inform us ahead of time so we can give you an RMA number. Restocking fees are subjected on returned items. Special order items may not be returned.

Prior knowledge of all these details will ensure a hassle-free experience. If you have any questions about these or any other of our policies, please visit our website and don’t hesitate to call us at 800.426.5708.